If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
We accept returns within 14 days; this means you have 14 days from the day you received your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging, including all accessories. Please contact us by email before initiating the return process.
Damage and Issues
You must report any damaged, defective, or incorrect items within 14 days of the delivery date. Please inspect your order immediately upon receipt and contact us promptly if you notice any defects or damage, or if you received the wrong item; this will allow us to assess the issue and find a solution. For orders affected by the issues mentioned above, you are entitled to a full refund or an exchange—at your discretion.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned; This includes, but is not limited to, perishable goods (e.g., food, flowers, plants), custom-made products (e.g., special orders, personalized items), and personal care products (e.g., cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards. Exchanges
The quickest way to obtain the product you want is to return the item you currently own. Once your return has been accepted, you can place a separate order for the new product. We do not currently offer direct product exchanges.
Refunds
Upon receiving and inspecting the returned goods, we will process a full refund within 5 to 7 business days. Once the refund is approved, the amount will be automatically credited to your account using the same payment method used for the original order. Please note that it may take some time for your bank or credit card company to process the refund and credit it to your account.
Chargebacks and Payment Disputes
Please contact us by email before initiating a chargeback or payment dispute, as we can usually resolve the issue directly before such steps become necessary. Initiating a chargeback or payment dispute will prevent us from issuing a refund or credit note, as the funds associated with the transaction will be frozen. We reserve the right to determine, limit, refuse, and/or reject customer returns at any time based on the following criteria:
Inconsistent or excessive return behavior indicative of wardrobing (purchasing items for temporary use with the intention of returning them);
Inconsistent or excessive return behavior involving items that have been worn, altered, washed, damaged, or are incomplete; or
Potential fraud or criminal activity. We also reserve the right to refuse service (both in our stores and online) to any customer or legal entity exhibiting behavior similar to that described above.